Head Office & Global Sales Office
Website: Gentle Roller Company
Agent and Distributor
USA (& Canada)
Web Site: Merino & Mulberry
Web Site: carolinemerrellfeltmaker.co.uk
Canada (& USA)
Facebook: Eye of the Needle Studio
Facebook: Felt Like It
A customer asked recently what does an agent do? In simple terms, the role of the agent is to perform demonstrations, hold workshops, provide information, attend exhibitions, and generally promote The Gentle Roller in their region.
Overseas agents can act as an important go-between. For example, many potential European based customers do not speak English – these potential customers now have the benefit of communicating with Meervilt who act on our behalf, assist customers place orders, explain information where necessary and request our assistance as they require it.
Whether customers deal directly through us or through an agent, all orders are placed on The Gentle Roller website. A distributor may carry stock for local deliveries but otherwise we despatch from China.
The Gentle Roller Company is still responsible for warranty and service issues but the agent will assist with those matters if required. With customers in Australia & New Zealand, USA & Canada, UK & Ireland, all through Europe and Eastern Europe, South America and Asia, you can rest assured we can deal with any contingency on any continent.
If you can navigate the website you may not need the assistance of an agent. If you want local support, guidance or information the nearest agent is there to help and support you.